F*cking AirAsia

I can't deny that I got so so so pissed off by the stupid AirAsia Online Booking system & their f*cking Premium Customer Service Line.

P/s: If you are just too lazy to read the entire story, read the bolded words will do. =)

Here is the story, yesterday afternoon, I've made a booking from Penang to Hong Kong. Everything was alright. At night, I decided to add another seat for my aunty. As usual, after making the payment by direct debit method, I went back to both "Manage My Booking" in airasia.com and "Transaction History" in pbebank.com to check if my transaction was successful.

Here starts the DOOM:
My booking status in airasia.com showed "Need Payment" and booking will be deleted in 2 hours time.
My transaction history in pbebank.com showed "Successful" and the amount has been deducted.

Then I was like WTH?!
As it was late at 12am, so neither the customer service nor the live help were available during that hour. I kept refreshing the "Manage My Booking" page again and again and again and nothing was changed.
At 2.30am, I went back to the "Manage My Booking" page again, guess what?

MY BOOKING HAS BEEN DELETED BY THE SYSTEM!

What about the money that I've paid? My transaction history still showed that the transaction has been made.
Then I was like WTF?!
I felt so helpless, googling the problem and see if anyone had encounter this problem. What I got from the search results were all about how bad they were.

This morning 8am, I decided to call up the premium customer service line, 600 85 9999, I knew that it would cost me RM1.95/minute. Ganas huh? Indeed they are! I planned to speak quickly so that I wouldn't get charged so much.
When you first get through the call, it's an automated caller, it will keep reminding you that the call cost RM1.95/min and the line maybe busy at times in both English and Malay! There goes 1 minute! Damn it, I paid it for nothing?! Then they will ask you to hold while their operators are busy at the moment. There goes another 1 minute!! I started to lose my patience... Finally, someone picked up my call, oh great! She asked for my details and check and check, hold and hold...
After ended the conversation, the solution I got is:

"Fax/Email your transaction then we will get back to you. Fax is faster but if you use fax, you'll need to call back again to check the status. Email will be received in 24hours."

My credit dropped from RM44 to RM24. My Goodness! Again, I got F*CK UP! And they expect me to fax and call back again so that they could earn my credit again. I guess this is the way they earn money.

"THEY CREATE THE PROBLEMS AND THEY EARN THE MONEY WE PAY TO SOLVE THE PROBLEM!"

I've sent more than 5 emails to all the adresses I could find in airasia.com and Google. But I did not get any reply afterall.

After my class and lunch, I decided to head to Penang AirAsia Sales Office to seek for their help. Here is when my anger started to smooth down...
The guy in the counter was so friendly, I brought my Transaction History print-out and "Deleted" Booking number and I told him my problem. He went to the back office and check then came out and told me that he found the record and asked if I wanted to retrieve back the booking or get my refund.
I told him I wished to retrieve the booking and would like to chance my baggage size cause I mispress it last night (If you do it online, they will CHARGE you RM30 or so for spoilage fee). He said he would track for me and give me a call if the booking can be re-make again otherwise they will just refund me. I thank him for his nice and polite service but forgot to ask for his name. The whole process ONLY took me about 10 minutes.

After 10 minutes when I was driving back home, I received a call from him and he said that the booking was successfully made and my baggage has been changed with no charges also. THANK GOD!!! Then I asked him to email me the itinerary and thank him again sincerely...
The very minute I got home, I saw the confirmation email and itinerary sent by AirAsia! Whee....!

Hereby I would like to thank the "guy" again for lending me a hand, I appreciate it very much! =)

So here is an advice for you.

If you've ever encountered this issue, quickly head to the AirAsia Sales Office at the first minute. Don't waste your time and money to call up the F*cking Premium Customer Service Line!

Now Everyone Can Fly... OoOpss... I mean CRY!